Terms & Conditions

General

  • Our work days are from Mondays to Fridays, excluding weekends and public holidays.
  • For order enquiries, kindly email us at sales@riccino.com.sg with your order number.
  • All transactions will be attended to within 1-2 working days.  Please allow 5 -7 working days for order processing upon receipt of full payment.

Registration

  • To place an order on our website, you are obliged to register and provide your personal information including your name, full address and email address.  Failure to register means you will be unable to proceed to order on our website.
  • Please ensure that all personal information provided is complete, accurate, true & current.

Orders

  • When you submit your order at the end of the shopping process, please do not proceed to make any payment.  We will send you an email acknowledging the details of your Order & to confirm stock availability. Notification of required payment, delivery details and delivery costs, if any shall be contained within this email.
  • Delivery is effected only after payment is received, a tracking number will be provided for local registered parcels & for overseas shipping only. 
  • We reserve the right to accept or reject any orders with or without reason.

Return Policy

  • We take every care in inspecting and packaging all our Products purchased from this Website. However, in the unlikely event that you should receive a damage Product or that you find a Product does not fit correctly, please let us know immediately by email.
  • Please return Products within 7 days of delivery receipt.  All Products must be returned undamaged and unworn. Please note that when you try on shoes which have been purchased from this Website, please wear them on a soft surface such as a carpet. We reserve the right not to accept returned Products that have been worn on hard surfaces or which are scratched or damaged.
  • Returns should be made in the original undamaged packaging and the cost of returns shall be borne by you.
  • We shall refund the purchase price paid in respect on the Product within 14 working days upon receipt of the returned Product.

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